Privacy Policy
Last Updated: March 30, 2026
1. Introduction
Plantel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website. We've designed our service with privacy at its core, ensuring we only collect what's necessary to provide you with the best plant care experience.
2. Information We Collect
2.1 Information You Provide Directly
- Account Details: Email address and authentication details.
- Botanical Data: Plant names, species, and care history.
- Diagnostic Inputs: Images submitted for AI analysis.
2.2 Information Collected Automatically
- Device Analytics: Device type and operating system.
- Usage Patterns: Features accessed and interaction data.
- Log Data: IP address and access timestamps.
- Google Analytics: We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our site. Google Analytics uses cookies and similar technologies to collect information including your IP address, browser type, pages visited, time spent on pages, and navigation patterns. This data is transmitted to and stored by Google on servers in the United States and other countries. For more information on how Google uses this data, please visit Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
3. How We Use Your Information
We use the information we collect deliberately and transparently to:
- Authenticate users securely and maintain session integrity.
- Store and manage your personal plant library safely across devices.
- Provide AI-driven plant diagnostics.
- Improve app performance and speed.
- Send you vital system notifications and care reminders.
- Prevent abuse and safeguard API rate limits.
4. AI Processing & Backend Operations
Plantel utilizes advanced cloud infrastructure to process diagnostic requests securely. When an image is uploaded for diagnosis, our backend securely pipes it to specialized AI systems to classify the plant and detect any abnormalities.
Important Disclaimer:
These external AI systems do not receive your personally identifiable information. Image data is used strictly for fulfilling the immediate diagnostic request and is not used to build personal profiles.
5. Data Retention & Control
- Account Data: Retained until your account is deleted.
- System Logs: Retained for approximately 90 days for security.
You may request a complete export or permanent deletion of your account and associated data at any time via your account settings.
6. Data Security
We implement robust security measures including:
- End-to-end SSL/TLS encryption for all data in transit.
- Secure, token-based authentication mechanisms.
- Strict internal access controls and security-focused infrastructure.
While we strive to protect your personal information, no method of transmission is 100% secure. We promise to always act with transparency and integrity.
7. Changes to This Policy
We may update this Privacy Policy from time to time as our service evolves. We will notify you of significant changes by updating the "Last Updated" date at the top of this policy and, for material changes, by sending you a direct notification through the Plantel application.